For the fifth year out of the past six, financial-services firm Edward Jones ranks highest in investor satisfaction with full-service brokerage firms, according to the J.D. Power and Associates 2010 Full Service Investor Satisfaction Study.

The announcement was made by Ron Michel and Mark Alliman, Edward Jones financial advisors, who have offices on Main Street in Bluffton.

The study measures overall investor satisfaction will full service investment firms based on seven factors:

• Investment advisor
• Portfolio performance
• Account information
• Account offerings
• Commissions and fees
• Websites and
• Problem resolution.

Edward Jones' overall score climbed 10 points over last year, when it also was ranked highest among the 12 largest firms.

The study is based on responses from 4,460 investors who primarily invest with one of the 12 firms included in the study.

Edward Jones ranked highest in investor satisfaction in 2009, from 2005 through 2007 and in a tie in 2002, when the study began.