Bluffton Hospital has received high scores in the latest Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient satisfaction survey.
The most recent HCAHPS survey results show that 87 percent of responding patients gave Bluffton Hospital an overall rating of '9' or '10' (on a scale where '0' was the lowest score and '10' was the highest).
This compares to 68 percent statewide and 67 percent nationally.
In addition, 89 percent of surveyed patients said that they would "definitely recommend" Bluffton Hospital to family and friends compared to the state and national average of 69 percent.
Bluffton Hospital also ranked higher than Ohio and national averages on each of HCAHPS "key aspects of the hospital experience," including communication with nurses and doctors, responsiveness of hospital staff, cleanliness and quietness of the hospital environment, pain management, communication about medicines, and discharge information.
HCAHPS (pronounced "H-caps") conducts the national, standardized, publicly reported survey of patients' perspectives of hospital care, also known as the HCAHPS Hospital Survey.
For more information about HCAHPS, visit www.cms.hhs.gov/HospitalQualityInits and click on the "HCAHPS: Patients' Perspectives of Care Survey" link.
