Richland Manor resident proves that spirit of serving others doesn't diminish with age
Barry Schneck of Richland Manor, related the following interesting story to The Icon:
"Our commitment and dedication to providing exceptional customer service that exceeds our customers' expectations are the cornerstones of our campus culture.
"Our great services are delivered by a compassionate and professional team of caregivers, resulting in a senior living experience that allows our residents to live truly meaningful lives," says Jackie Short, Executive Director at Richland Manor.
"Beyond our commitment to providing exceptional customer service, we also embrace a servant leadership culture at Richland Manor, where serving our customers, including our employees, and leading by example are a primary focus."
Recently, residents at Richland Manor proved that they also embraced the servant leadership culture when one resident, Melinda, discovered it was another resident, Loretta's, birthday.
Believing that everyone should have a special celebration on a birthday, Melinda contacted a local pizzeria and had pizza delivered for the two of them to share.
"It's such a pleasure to see our residents engaging in meaningful and social interactions with one another. The staff and residents here are truly like family," said Short.
"I care so much about Lorretta. She is one of my many friends here and I knew she would love to have some pizza for supper," said Melinda, about the event.
Lorretta reaction follows: "Melinda completely surprised me with a pizza. Besides all the staff does here for my birthday, this was just the thing to make my birthday very special."
Stories Posted This Week
Friday, August 1, 2025
Thursday, July 31, 2025
- Bluffton University names Dr. J. Alexander Sider as next President
- GLP-1s and weight loss: Impact on muscles
- Check out August 2025 at Bluffton Public Library
- Discovery Days prize drawing results, check your tickets
- Wesley “Wes” Allen Leightner worked for Phillips
- How floundering Cards should deal at deadline
Wednesday, July 30, 2025
- Letter: BOHS work night at the Depot, July 30
- County park district considers name change, invites feedback
- Teen vaccine clinic at Bluffton Middle School, August 18
- State of Ohio expands commercial truck parking at US 30 rest areas
- National Night Out celebration is August 5
- Bluffton council hears neighbor concerns about proposed school practice field
- GROB Systems to host 5-AXIS LIVE! with 21 industry partners on Aug. 5