Richland Manor has received high marks from family members in customer satisfaction, as recently measured by the Ohio Department of Aging (ODA). The health campus scored an impressive 91.38 percent in overall family satisfaction, with the statewide average being 85.6 percent.

“We have a great group of dedicated caregivers at Richland Manor,” said Sarah Foster, Executive Director. “We strive to provide quality services that exceed our residents’ and families’ expectations, and we are thrilled that we have received confirmation from our family members of the quality of the care we provide. We consider it an honor to serve the residents of Bluffton and surrounding communities.”

In 2012, ODA surveyed the family members of Ohio's nursing homes. They asked family member or friend of each nursing home resident about his or her perception of the facility's activities, administration, meals and dining, direct care, nursing and other factors that affect his or her family member's life in the facility.

The surveys are anonymous and are returned to a third party for entry and compiling.  Families are surveyed in even numbered years, with facility residents being surveyed in odd numbered years.

According to Randall Bufford, President and CEO of Trilogy, “When you have great services, delivered by a dedicated and compassionate team of caregivers, the result is a senior living experience that allows our residents to live truly meaningful lives. We commend the team at Richland Manor for providing such outstanding customer service.”